Customer & Logistics Support Role | Unearthed Sounds Ltd August 22 2018

Customer & Logistics Support Role | Unearthed Sounds Ltd

An exciting opportunity to join the expanding team at Unearthed Sounds and support in the growth of this business. The purpose of the role is to ensure that all customer queries are solved in a timely manner, by assisting our customers in obtaining the services they require.

We operate a well integrated team that works together and support each other - yours will be a key role within this unit, and you will be relied upon to keep the flow of orders consistent. On occasion you will be required to pick and pack orders in a warehouse environment, to enable us to meet our tight daily deadlines.

Join a fun and friendly crew with high standards that benefit from an enjoyable work atmosphere. Full training provided but previous experience desirable.

Your Responsibilities

  • Managing and processing of customer orders across a range of different eCommerce platforms.
  • Responding to customer & client queries in a timely and professional manner.
  • Liaising with the Stock Manager and Distribution manager roles to make sure stock is allocated correctly for efficient picking and packing.
  • Liaising with the Accounts department if any queries arise.
  • Daily check of returned post, message customers to set up a redelivery

Personal Traits

  • A meticulous approach to tasks and a keen eye for detail
  • Patience when dealing with customer enquiries
  • Punctuality, both to work, and with regards to customer queries

Program Knowledge

  • Knowledge of Excel/Numbers
  • Backend eCommerce knowledge preferred, but not essential

Preferred Experience

  • Previous experience working in a customer service role
  • Previous experience working in a warehouse role
  • Previous experience of working in a web based business
  • Knowledge of Royal Mail systems

Competitive Pay Package

40 hr week / 20 days holiday per year / Flexible Working Hours

Unearthed Sounds have a reputation for delivering a high quality, rare and fragile product on time and undamaged. If you think you have the high standards that we insist upon, please get in touch.

Email for an application form

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